SHIPPING

Rates for Mainland England, Wales & some of Scotland

Type	Orders up to £45	Orders over £45
Standard Carrier (6 business days)	£3.99	Free
Premium Carrier (5 business days)	£6.99	£3.99
Express Shipping (2 business days)	£9.99	£7.99

 

Rates for Rest of UK

Postcodes for Rest of UK rates:

AB31:AB38, AB41:AB56, FK17:FK21, G83, HS1:HS9, IV1:IV99, KW1:KW17, PA20:PA99, PH17:PH99, TR21:TR25, ZE1:ZE3

Type	Orders up to £45	Orders over £45
Rest of UK - Standard Carrier	£7.99	£3.99
Rest of UK - Premium Carrier	£12.99	£9.99

We do not offer Express Shipping for Rest of UK postcodes

Whilst we do not wish to exclude Rest of UK postcodes from free shipping, our shipping costs increase considerably in a majority of areas.

Where shipping to the rest of UK, the shipping time may increase up to 10 working days if some of the products ordered would normally be shipped direct from the manufacturer on our behalf. This is to keep shipping cost down to a minimum for our customers in these regions. As always, we do our best to keep the wait to an absolute minimum.

Typical Carriers

Standard	Hermes
Premium	DPD Local

 

General Note on Shipping 
All shipping times are based from date of dispatch. Paws in Padstow makes every effort to dispatch in a timely manner which will be dependent on the day and time the order is received, any national holidays which may affect service (such as Christmas Day, etc...) and courier/shipping services limitations.

In some instances, Paws in Padstow rely on their partners, and their chosen couriers to make delivery. Thus, Paws in Padstow relinquish responsibility in specifying courier services to its partners and are unable to guarantee premium service provision. 

Shipping times do not include the day the order is placed. Orders placed after a 2pm cut-off will be considered to have been placed on the next working day. The cut-off time is due to courier collection and Paws in Padstow fulfilment times.

Def. "Working Day" aka. "Business Day" = Monday to Friday excluding national/bank holidays & weekend days.

We currently do not ship to BT, GY, JE & IM postcodes.

Collect in Store 
Collect in store items will be retained for up to 7 days from the collection date, except for raw food which must be collected same day or call to notify us of any changes to collection.

Delivery

It is the recipient’s responsibility to be in to take receipt of their delivery and use tracking links to advise carriers of any delivery preferences such as safe place, preferred neighbour, etc… Customers agree to carriers otherwise leaving their parcel(s) at any location on/in the recipients property, with any neighbour, at their nearest collection shop/depot or out for redelivery. Paws in Padstow and it’s nominated courier take no responsibility for the security of the items once the delivery has been made. For whatever reason, should the courier decline to leave parcel in the safe place, the customer agrees to abide by the couriers rules (collection at local depot, arrange for redelivery, etc...)

Shipping Method Selection

Paws in Padstow reserve the right to request any remaining balance due if incorrect shipping method is selected. We may contact you by phone to avoid any delays.

Paws in Padstow reserve the right to change shipping method to ensure effective operations. Customers shall be notified should such changes cause a downgrade in service.

Tailored Orders

If you place an order with us which is not a stock item, Paws in Padstow reserves the right to retain all monies pertaining to goods which do not form part of our normal inventory if the item(s) are not collected or accepted. Paws in Padstow also reserve the right to sell or dispose of these products as it wishes. 

International

We currently do not accept international orders online (even when using freight forwarders or PO Boxes), we may make exceptions with enquiries.