Shipping Policy

UK Mainland  Free Shipping

Free shipping for orders of £39.00 or over to mainland UK standard shipping only.

Discounts to Express & Scottish Isles or Northern Ireland Deliveries

We are proud to offer a £5 saving on orders of £39.00 or over on all other shipping options to the rest of the UK, as well as the express delivery option to UK mainland. 

Scottish Isles or Northern Ireland Deliveries

Where shipping to Scottish Isles or Northern Ireland, this shipping time may increase up to 10 working days if some of the products ordered would normally be shipped direct from the manufacturer on our behalf. This is to keep shipping cost down to a minimum for our customers in these regions. As always, we do our best to keep the wait to absolute minimum.

General Note on Shipping

All shipping times are based from date of dispatch. Paws in Padstow makes every effort to dispatch in a timely manner which will be dependent on the day and time the order is received, and courier/shipping services limitations. In some instances, Paws in Padstow rely on their partners, and their chosen couriers to make delivery. Thus, Paws in Padstow relinquish responsibility in specifying courier services to its partners.

Collect in Store

Collect in store items will be retained for up to 7 days from the date the order was received. If the item(s) have not been collected within this time we reserve the right to return these items to stock and refund the payment made, less a £2.99 refund and restocking fee. 

Safe Place

Should you decide you wish for your parcel to be left in a safe place, we will pass this information on to our couriers with the following notes:
  • Paws in Padstow and its courier take no responsibility for the items left at the purchasers discretion
  • For whatever reason, should the courier decline to leave parcel in the safe place, the customer agrees to abide by the couriers rules (collection at local depot, arrange for redelivery, etc...)

Subscription Shipping

  • Standard shipping rates apply to orders under 8kg/order
  • Free shipping for orders over 8kg/order
  • Subscriptions will only be shipped to UK mainland due to supplier restrictions - call if in any doubt