Shipping Policy

England & Wales Free Shipping

Free shipping for orders of £38.00 or over, to mainland England & Wales standard 2 to 5 day shipping only. Some areas of Scotland also qualify, see clarification below.

Scotland Shipping - Please check

Whilst we do not wish to exclude Scotland from free shipping, our shipping costs increase considerably in a majority of areas.

If your shipping address is in Scotland but is excluded from the "Rest of UK" list below, we deem your address to qualify the England & Wales shipping rates.

Discounts to Express & Rest of UK Deliveries

We are delighted to offer a saving on orders of £38.00 or over on all other shipping options to the rest of the UK, as well as the express delivery option.

Rest of UK Deliveries

Postcodes for Rest of UK

AB31 to 38 - Aberdeen/ Highlands
AB41 to 56 - Aberdeen/ Highlands
BT – Northern Ireland
FK17 to 21 - Northern Ireland
G83 – Glasgow
GY – Guernsey
HS – Northern Highlands/ Oban
IM – Isle of Man
IV – Northern Highlands
JE – Jersey
JA27 to 28 Arran/ Oban
KW – Highlands/ Orkney/ Shetlands
PA20 to 99 - Oban
PH17 to 99 – Northern Highlands/ Oban
TR21 to 25 – Isles of Scilly
ZE – Orkney/ Shetland

Where shipping to the rest of UK, the shipping time may increase up to 10 working days if some of the products ordered would normally be shipped direct from the manufacturer on our behalf. This is to keep shipping cost down to a minimum for our customers in these regions. As always, we do our best to keep the wait to an absolute minimum.

General Note on Shipping

All shipping times are based from date of dispatch. Paws in Padstow makes every effort to dispatch in a timely manner which will be dependent on the day and time the order is received, any bank national holidays which may affect service (such as Christmas Day, etc...) and courier/shipping services limitations. In some instances, Paws in Padstow rely on their partners, and their chosen couriers to make delivery. Thus, Paws in Padstow relinquish responsibility in specifying courier services to its partners.  Refusal to accept a delivery from Paws in Padstow Ltd will incur a £10 shipping and restocking charge.

Collect in Store

Collect in store items will be retained for up to 7 days from the date the order was received. If the item(s) have not been collected within this time we reserve the right to return these items to stock and refund the payment made.

Safe Place

Should you wish for your parcel to be left in a safe place, we will pass this information on to our couriers with the following notes to our customers:
  • Paws in Padstow and its courier take no responsibility for the items left at the purchasers discretion
  • For whatever reason, should the courier decline to leave parcel in the safe place, the customer agrees to abide by the couriers rules (collection at local depot, arrange for redelivery, etc...)

    International

    We currently do not accept international orders online however, we may make exceptions with enquiries.

    Shipping Method Selection

    Paws in Padstow reserve the right to request any remaining balance due if incorrect shipping method is selected. We may contact you by phone if details are provided to avoid any delays.