Shipping Policy

SHIPPING

England & Wales Free Shipping 
Free shipping for orders of £38.00 or over, to mainland England & Wales standard 2 to 5 day shipping only. Some areas of Scotland also qualify, see clarification below.

Scotland Shipping - Please check

Whilst we do not wish to exclude Scotland from free shipping, our shipping costs increase considerably in a majority of areas.

If your shipping address is in Scotland but is excluded from the "Rest of UK" list below, we deem your address to qualify the England & Wales shipping rates.

Discounts to Express & Rest of UK Deliveries 
We are delighted to offer a saving on orders of £38.00 or over on all other shipping options to the rest of the UK, as well as the express delivery option.

Postcodes for Rest of UK

AB31 to 38 - Aberdeen/ Highlands 
AB41 to 56 - Aberdeen/ Highlands 
BT – Northern Ireland 
FK17 to 21 - Northern Ireland 
G83 – Glasgow 
GY – Guernsey 
HS – Northern Highlands/ Oban 
IM – Isle of Man 
IV – Northern Highlands 
JE – Jersey 
JA27 to 28 Arran/ Oban 
KW – Highlands/ Orkney/ Shetlands 
PA20 to 99 - Oban 
PH17 to 99 – Northern Highlands/ Oban 
TR21 to 25 – Isles of Scilly 
ZE – Orkney/ Shetland

Where shipping to the rest of UK, the shipping time may increase up to 10 working days if some of the products ordered would normally be shipped direct from the manufacturer on our behalf. This is to keep shipping cost down to a minimum for our customers in these regions. As always, we do our best to keep the wait to an absolute minimum.

General Note on Shipping 
All shipping times are based from date of dispatch. Paws in Padstow makes every effort to dispatch in a timely manner which will be dependent on the day and time the order is received, any bank national holidays which may affect service (such as Christmas Day, etc...) and courier/shipping services limitations. In some instances, Paws in Padstow rely on their partners, and their chosen couriers to make delivery. Thus, Paws in Padstow relinquish responsibility in specifying courier services to its partners. Refusal to accept a delivery from Paws in Padstow Ltd will incur a £10 shipping and restocking charge.

Collect in Store 
Collect in store items will be retained for up to 7 days from the collection date, except for raw food which must be collected same day or call to notify us of any changes to collection.

If the item(s) have not been collected within this time we reserve the right to return these items to stock and refund the payment made with a restocking fee of £5.

Local Delivery

We cover a 10 mile radius from our store including:

  • Padstow
  • Rock
  • St. Merryn
  • Wadebridge
  • Newquay
  • St. Columb
  • Polzeath
  • Port Isaac

Paws in Padstow local delivery area

We make deliveries between:

  • 5pm - 8pm Mon, Fri & Sat
  • Not on Bank Holidays
  • Alternative requests considered

Please let us now your date & requirements in the "SPECIAL INSTRUCTIONS FOR SELLER" box on the shopping cart page. We shall contact you to confirm a delivery date & time.

Delivery charges are non-refundable as soon as delivery is underway.

If you are not available to receive your parcel at the agreed time of delivery, we shall leave in your nominated safe place. If you have not nominated a safe place, all goods shall be returned to our store for your collection. Please see Collect in Store policy above. Paws in Padstow shall only make 1 delivery attempt.

Safe Place 
Should you wish for your parcel to be left in a safe place, we will pass this information on to our couriers with the following notes to our customers: 
Paws in Padstow and its courier take no responsibility for the items left at the purchasers discretion.
For whatever reason, should the courier decline to leave parcel in the safe place, the customer agrees to abide by the couriers rules (collection at local depot, arrange for redelivery, etc...) 

Shipping Method Selection

Paws in Padstow reserve the right to request any remaining balance due if incorrect shipping method is selected. We may contact you by phone to avoid any delays.

Paws in Padstow reserve the right to change shipping method to ensure effective operations. Customers shall be notified should such changes be required.

Tailored Orders

If you place an order with us which is not a stock item, Paws in Padstow reserves the right to retain all monies pertaining to goods which do form part of our normal inventory if the item(s) are not collected (or accepted if delivered). Paws in Padstow also reserve the right to sell or dispose of these products as it wishes. If an order consist of a combination of normal inventory items and non-inventory items, inventory items will be refunded with the exception of a £5 handling & re-stocking fee.

International

We currently do not accept international orders online however, we may make exceptions with enquiries.